If for any reason you are unsatisfied with our products, you may return the items within 30 days of receipt for a full refund. All shipping costs will be the responsibility of the customer, unless there were issues with shipping errors or damaged/defective products. If there are issues with defective/damaged products, please contact Customer Service (firstname.lastname@example.org) within three (3) days of receipt. Refunds or credits are not applicable to shipping charges. Customer assumes all responsibility for lost return shipments, so we would advise you to get tracking on your return shipment through a reputable carrier.
Once we receive your return and verify that it is in new and unwashed condition with original tags and packaging, your refund will be issued back in the original form of payment within two (2) business days.
Moda Refresh reserves the right to issue only a partial refund and/or refuse the return if the returned item is damaged and/or incomplete. If your return is refused, we will ship the item back to you. If the original shipment is refused or undeliverable due to errors in shipping address, we will try our best to contact you, but if we fail to get the issue resolved, a 15% restocking fee may apply.
If a return is made after 30 days of receipt, store credit will be issued.
If you wish to do an exchange instead of a refund, you will have to place an order for the item you want and return the original item back to us.
If you have questions or concerns regarding our shipping and returns policy, please contact us (email@example.com) and we will be more than happy to help.